Pay Per Shopper, Not Per Seat.

Outcraft is priced per shopper engaged, not per seat. You pay one monthly price set by the number of shoppers Outcraft talks to that month. Pricing starts at $300 for up to 100 shoppers and moves up in volume bands from there, with no setup fee and no charge per user, so adding team members never changes the invoice.

Any shopper Outcraft actually contacts or answers in a campaign: an abandoned checkout, a failed payment, a subscription cancellation, a lapsed customer, a post-purchase upsell, or an inbound call or message. Shoppers Outcraft never touched don’t count toward your band, so you’re only billed for work the AI did.

The entry band is $300 per month for up to 100 shoppers engaged, which is $3.00 per shopper. It includes every campaign (abandoned checkout recovery, post-purchase upsells, win-backs, failed payment recovery and inbound support) with unlimited seats and no setup fee. Most stores start with abandoned checkout recovery and move up a band as volume grows.

Yes. The effective cost per shopper falls at every step of the rate card: from $3.00 at 100 shoppers a month to $2.00 at 1,000, $1.36 at 2,500, and under $1.00 from 4,000 upward. High-volume stores get the best rate without negotiating a longer contract.

Nothing stops. Outcraft keeps calling and messaging shoppers, and you simply move to the next band on your following invoice. We flag the change before it lands, so there’s no surprise charge. Stores with seasonal peaks, like Black Friday, can move back down the month after.

No. Every band includes unlimited seats and every channel Outcraft supports: calls, SMS, iMessage, email and WhatsApp. There are no premium channels, paid add-ons or per-user upgrades, so your whole team can work in the same account. The only thing that changes your price is the number of shoppers engaged.

Most stores are live within a day. Connect Shopify or your checkout platform, pick a campaign like abandoned checkout recovery, set your rules, and Outcraft starts acting on real store events. There’s no setup fee and no implementation project, and your existing Klaviyo or Omnisend flows stay exactly as they are.

Above 10,000 shoppers a month, Outcraft is priced custom, on a committed rate agreed with your team. That tier adds a security review, custom terms and a named solutions engineer alongside the same product. Send us last month’s abandoned checkout count, and we’ll quote the rate that fits your volume.