Privacy Policy - Outcraft AI

Effective Date: August 21, 2025
Legal Entity: MB Omera, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania
Company Code: 307358184

1. Introduction

This Privacy Policy explains how Outcraft.ai ("we," "us," "our") collects, uses, and protects personal data when you use our services.

We primarily provide services to businesses. When we process personal data on behalf of our clients (such as their leads' contact details), we act as a data processor. Our clients are responsible for ensuring they have a lawful basis (such as consent) for providing that data.

2. Information We Collect

  • Account details (name, email, company, login credentials).
  • Billing and payment info (processed securely by third-party providers).
  • Support inquiries and communications.
  • Leads/contacts uploaded by clients (names, emails, phone numbers, etc.).
  • Automatically collected log data, device data, usage analytics, and cookies.

3. Use of Data

We use data to:

  • Provide and maintain services.
  • Process payments and manage subscriptions.
  • Enable AI-driven communication features.
  • Improve performance and user experience.
  • Send account-related communications.
  • Send marketing updates (if opted in).
  • Comply with legal obligations.

4. Cookies

We use cookies for login sessions, analytics, and functionality. You can disable cookies in your browser, but some features may not work.

5. Data Sharing

We may share data with:

  • Service providers (hosting, payments, analytics, email delivery, AI providers like OpenAI).
  • Legal authorities when required by law.
  • Business transfers (e.g., mergers, acquisitions).

We do not sell personal data.

6. Retention

  • Account data is kept while active.
  • Leads' data is retained as directed by clients.
  • Usage analytics generally up to 24 months.

7. International Transfers

Data may be transferred outside the EU with safeguards such as Standard Contractual Clauses or compliance with frameworks like the EU-U.S. Data Privacy Framework.

8. Security

We implement encryption, access controls, and secure hosting, but cannot guarantee 100% security.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent.
  • File a complaint with a Data Protection Authority.

Contact us at [email protected] to exercise your rights.

10. California Residents (CCPA)

California residents have rights to know, delete, and correct their data. We do not sell personal data. Contact us at [email protected] to exercise rights.

11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

12. Changes

We may update this Privacy Policy from time to time. Updates will be posted with a new effective date.

13. Contact

Email: [email protected]
Address: MB Omera, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania