Terms of Service - Outcraft AI

Effective Date: August 21, 2025
Legal Entity: MB Omera, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania
Company Code: 307358184

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the services provided by Outcraft.ai, operated by MB Omera ("we," "us," or "our"). By accessing or using our services, you agree to comply with these Terms. If you do not agree, you must not use our services.

We may update these Terms at any time. Changes will be posted on our website and will be effective immediately unless otherwise stated. Continued use of the services after updates means you accept the revised Terms.

2. Our Service

Outcraft.ai provides an Inbound AI Sales Agent platform designed to help businesses automate and optimize communications with their opted-in leads and customers.

You understand and agree that:

  • Outcraft.ai provides tools for communication automation but does not guarantee results.
  • You are solely responsible for the legality and content of the communications you send using our services.
  • You must ensure that all your contacts and leads have legally valid opt-in consent to receive communications from you.

3. Customer Responsibilities

You agree to:

  • Provide accurate information when creating an account.
  • Maintain the confidentiality of your login credentials.
  • Use the service only for lawful business purposes.
  • Ensure that all leads/contacts in your account have opted in to receive your communications.
  • Comply with all applicable laws, including GDPR, CAN-SPAM, CASL, and other anti-spam or consumer protection laws.

4. Prohibited Use

You may not use Outcraft.ai to:

  • Send unsolicited or spam communications.
  • Collect or process sensitive personal data (e.g., health records, government IDs).
  • Infringe on intellectual property rights of others.
  • Engage in fraudulent, abusive, or unlawful activity.
  • Disrupt, damage, or attempt to gain unauthorized access to our systems.

We reserve the right to suspend or terminate accounts engaging in prohibited use.

5. Fees and Billing

  • Services are offered on a subscription basis, billed in advance per billing cycle (monthly or annually).
  • Payments are handled by third-party payment processors (e.g., Stripe). We do not store credit card details.
  • Subscriptions renew automatically unless canceled before the next billing cycle.
  • Fees are non-refundable except where required by law.
  • We may change subscription fees with prior notice.

6. Termination

We may suspend or terminate your account if you:

  • Breach these Terms.
  • Fail to make timely payments.
  • Cause reputational or legal harm to Outcraft.ai.

Upon termination, your right to use the services ceases immediately. You remain responsible for all charges incurred before termination.

7. Data and Privacy

  • You retain ownership of your data.
  • We act as a data processor when handling your leads' data on your behalf.
  • We will process personal data only in accordance with our Privacy Policy.
  • You are solely responsible for ensuring you have obtained valid consent from your contacts.

8. Intellectual Property

  • Outcraft.ai, including its software, designs, and trademarks, is owned by MB Omera.
  • You may not copy, modify, or distribute our content or software without written permission.
  • Any feedback you provide may be used by us without obligation or compensation.

9. Disclaimers

Our service is provided on an "as is" and "as available" basis. We make no guarantees that it will be error-free, uninterrupted, or meet your expectations.

10. Limitation of Liability

To the maximum extent permitted by law, MB Omera shall not be liable for any indirect, incidental, or consequential damages, or for lost profits or data. Our total liability in any case will not exceed the amount you paid us in the 12 months prior to the claim.

11. Indemnification

You agree to indemnify and hold harmless MB Omera from claims, damages, or expenses arising from:

  • Your use of the service,
  • Your breach of these Terms, or
  • Communications you send through the service.

12. Governing Law

These Terms are governed by the laws of the Republic of Lithuania. Any disputes will be resolved in the courts of Vilnius, Lithuania, unless otherwise required by law.

13. Contact

If you have any questions about these Terms, contact us at:

Email: [email protected]
Address: MB Omera, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania